Before you call or email, you may want to look through the following information.
Can I place an order by telephone?
We do not accept phone orders, checks or money orders. All purchases must be made online. All payments are securely encrypted and processed through our highly rated and widely trusted payment partner, PayPal. They accept most major credit cards and even bank transfers, and there is no need to have a PayPal account.
What are these things made of?
Our signs, plaques and clocks are created with wood MDF. The wood MDF we use is made in the USA and it is CARB certified. (California Air Resources Board's airborne toxic control measure). Wood MDF is used in fine cabinetry, mouldings and decorative trim, furniture and myriad other uses within our homes. Extremely durable, it is a consistently smooth, hard and uniform material. MDF is not as climate sensitive as some woods because it is less prone to warping and cracking in areas of high or low humidity. And, it is a recycled product! Plaques and clocks are produced on quarter inch thick MDF stock. Dimensionally cut plaques are crafted on eighth inch thick MDF.
What makes your clocks "tick"?
We use high quality quartz movements that are made in the USA in all our clocks. They are nearly silent but when held directly to your ear, make a soft ticking sound. All clocks require one AA battery that is not included. Did we mention they are made in the USA? Clock faces are not covered. Hands styles will vary and most have a specially applied, distressed finish. We test all time movements for 24 hours prior to shipment. By the way, clocks make the perfect gift! Read the product descriptions for clock dimensions. Round clocks all hang - others shapes may stand or hang.
Do you ever have a "sale"?
Yes. We don't barrage your inbox with email, but the offers we do send are worthwhile. You can either opt-in to our mailing list at checkout or sign up for our studio letter to receive special offers. REMEMBER to opt in if you receive a confirmation email, or your address will not validate and you will not receive our mailing. We never share your email address with anyone. Ever!
How do you ship and when will I get my order?
We ship most orders via US Postal Service Priority Mail. Priority Mail is fast and we can track your shipment online to make certain it arrives. Remember, your item is made at time of order. Most items ship within 3-4 business days after we receive your order. Large orders may require additional production time prior to shipping. International orders are shipped USPS global priority only. We will email you with tracking and shipping information for your order.
What about overseas sales?
We gladly welcome purchases from many countries around the world, however be aware that all, if any, additional import or tax fees are the responsibility of the recipient.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; we have no control over these charges, nor can we predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond normal delivery estimates.
Can I use this outdoors?
We do not recommend that you use our products out of doors. But, if you insist, do so only in very weather protected areas and out of direct sunlight.
What type of payment do you accept?
Our checkout page will take you to a fully secure checkout page at PayPal.com. You may use MasterCard, VISA, American Express - any major credit card. All payments are processed through PayPal online. You may also pay by check through PayPal. Simply follow the instructions during checkout. PayPalâ„˘ is secure. You can be fully assured your transaction is protected by state of the art encryption methods. We do not store any personal or financial information on our site.
What about returns?
We carefully inspect each item we produce prior to shipping to insure it is of the highest quality. Time movements are tested for 24 hours prior to shipping. Please remember, each product is handmade at the time of order. In the event you must return an item, please email us with details as to the reason for your return request and we will work with you to make certain your expectations are met. Your satisfaction is truly our ultimate goal.
IMPORTANT: All items are individually created and will therefore have distinct variations in finish and color. We work very hard to display color values as they actually appear on finished product. Because of the wide variance in the way computer monitors display colors, slight hue and shade variations may exist between final product and computer image. This does not constitute a defect in workmanship.
If I buy a product, can I use the image for other uses? Can I use images from your website?
No. Buying our products does not transfer license to or authorize use of our images to the buyer for any reason. Our website and each design presented is considered an original and is created in-house by our staff. And yes, our designs are officially registered with the US Copyright office. We vigorously protect our brand and pursue all violators through appropriate legal channels as they are discovered.
Unauthorized use includes using a screen capture of our images, electronic scanning or photographing a purchased product and/or using any other means of copying our designs and using them for any alternate purpose. We are also a member of the eBay Verified Rights of Ownership program.
It is disappointing that over the years, some visitors to our website assume many of our designs are in the public domain and are free for the taking. We frequently see screen captures of our work offered for sale on other products that we do not produce, license or endorse; particularly our perfume and soap label designs. Our designs are not intended for free download or for use on decals, pillows, clothing, shower curtains...well, you get the point. And remember, if you use Pinterest, please pin responsibly and provide the appropriate link. Thanks!
â€śBought 2 clocks for gifts. Reaction from both recipients was 10 plus on the happy scale. I am confident to give anything from your store as a gift.â€ť
â€śThese plaques are perfect in my new kitchen remodel. Outstanding quality and I plan to buy another when I redecorate my bath. Thanks again.â€ť